Privacy & Terms of Use
Your trust matters. Please read carefully before using our website and actually purchasing any product on this website.
1. Privacy Policy
We value your privacy and are committed to protecting your personal information. By using our website, you agree to the collection, use and storage of your information in accordance with this policy.
We collect information including your name, email, phone number and purchase details to improve our service and communicate with you effectively. We never sell your data to third parties and ensure all sensitive information is securely stored.
How we use your information
- To process orders and deliver products/services.
- To improve our website and service quality.
- To send important updates, promotions or support-related communications.
Data protection
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.
2. Terms of Use
By accessing or using our website, you agree to comply with these terms. You accept that all content is for informational purposes and we reserve the right to modify any terms without notice.
User responsibilities
- Providing accurate information when using our services.
- Respecting intellectual property rights.
- Not using the website for unlawful purposes.
3. Lay-by Policy
We offer Lay-by purchasing to few selected product categories, to ensure fairness and transparency we have made contract sample available to all our beloved users see contract sample here.
4. Delivery Policy
We aim to deliver your products in the shortest time possible while maintaining quality and sustainability.
- Delivery Time: Typically 3–10 business days depending on product and location.
- Shipping Costs: Calculated at checkout and communicated before payment.
- Tracking: You will receive a tracking number to follow your order.
International Delivery
We offer international delivery where possible. Customs duties, taxes and import fees may apply and are the responsibility of the buyer.
5. Returns & Refunds
Your satisfaction is important. If you are not completely satisfied, we offer clear returns and refunds in accordance with the following:
- Return Period: You have 14 days from the date of delivery to request a return.
- Condition: Products must be returned in original condition, unused and with packaging intact.
- Refund Process: Once we receive and inspect the item, refunds will be processed within 7 business days.
Custom-made or personalized products cannot be returned unless defective.
6. Need Clarification?
If you don't fully understand any part of these terms or our policies before proceeding to use the site or make a purchase, we encourage you to contact us. Your clarity and confidence matter to us.